Tenant Insight Officer (12-month contract)
Have you got the ability to use our tenants' feedback to support us in driving service improvements?
- Location
-
Hybrid – home & office based
Somerset
Patch based - Salary
- £31,022 – £32,597 (pay award pending)
- Closes at
- 12/07/2026
- Contract Type
- Full Time, Temporary, Fixed Term Contract
- Job Type
- Supporting customers, Housing Management, Business development, Customer Service
Can you ensure our tenants’ voices are heard?
The role leads on analysing Tenant Satisfaction Measures (TSMs) and wider tenant feedback across Somerset Council’s soon to be restructured 10,000-unit landlord, translating insight into clear, evidence‑based recommendations that inform decision‑making, service improvement, and regulatory assurance.