Who We Are

Here at Homes in Somerset, our customers are at the heart of everything we do.

As the largest social housing provider in the county, we currently manage more than 10,000 properties on behalf of Somerset Council.

We ensure good quality, safe homes are provided to the people who need them most.

We began life as Homes in Sedgemoor, managing homes across the region, and then in April 2025 we rebranded as Homes in Somerset. We decided to change our name following the transfer of Somerset Council’s Development Team to our organisation. This team manages the current and future development programmes for new affordable homes across Somerset.

Following our rebrand, Somerset Council led a review into housing services, initiating a Housing Options Appraisal that was carried out by independent consultants, Savills.

The result of the appraisal, which incorporated consultation with colleagues and customers, was that the properties still being managed by Somerset Council should come across to Homes in Somerset.

This transition officially took place on September 1, 2026, and with that saw the growth of the organisation to a 300-colleague workplace.

We continue to support our sole shareholder, Somerset Council, in meeting all its priorities.

Just a few of our accolades include DAHA gold, a Top 50 Landlords Award, Investors in People Gold Award, and UK Customer Experience Awards, and we’ve got big plans for the future.

We are driven to be the best managing agent in England and we plan to do this by upholding our values and working towards three core strategic themes:

As one of 15 Arm’s Length Management Organisations (ALMOs) across the UK, we pride ourselves on delivering the very highest standards.

We offer a range of housing solutions from one-bedroom bungalows to four-bedroom houses and all things in between. In addition, we can provide sheltered housing for anyone needing extra support, and Extra Care housing, where support staff can be available.

Our Extra Care Housing, also known as our Independence and Wellbeing Plus Service, is perfect for anyone with an assessed care need and allows our customers to live as independently as possible, in the security and privacy of their own homes.

We also offer further support through our Independence and Wellbeing Service, available at 43 locations across Somerset, where customers have access to a team of staff that provides tenancy sustainment, support, and the reassurance of a 24/7 alarm system in case of emergency. It gives peace of mind to those who want independent living and allows for social engagement, with access to a communal hub or lounge area, where social activities are held.

We’re proud of our work and our engagement within the community, and we continue to measure and demonstrate our performance by carrying out a STAR (Survey of Tenants and Residents) assessment every quarter, which we publish online for everyone to access.

Don’t just take our word for it…

Here’s what some of our customers have said.

“I appreciate all your help. I wouldn’t know what I would do if you weren’t there to help me. I’d just bury my head.”

Customer moving from Universal Credit to Housing Benefit

“Just emailing to let you know you have been enormous support by understanding the dilemmas I’m having to sort out. You get on the phone to the appropriate department straight away whilst I am there, explaining each situation to them. This does work as they inject a pulse and get things moving then, so thank you.”

Customer in Cannington