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01 Oct 2026
Customer service success handling increase in calls
The Customer Service Team has maintained the high level of service since HiS took on the management of 6,000 more homes.
Our Community Engagement Team have been working closely with the Strategic Tenant Committee (STC) and Tpas, England’s leading tenant engagement experts, to design a new Tenant Influence and Engagement Framework.
The group has developed two proposed options for the new framework and now we want to hear from you.
We welcome all thoughts and feedback on these options and would love to hear which option you prefer, and whether you feel you would be able to contribute if you would like to.
Please send your feedback via email to community.engagement@homesinsomerset.org
Your feedback will be shared with the Homes in Somerset Executive Team and Board to consider before the final framework is agreed.
Thank you for taking the time to share your thoughts and helping to shape stronger communities across Somerset.
If you require an accessible version of this document, please get in touch.