Tenant Satisfaction Measures – Year End 2025/2026 Results
We hold ourselves accountable by setting benchmarks and making sure we strive to meet our targets
We produce regular Tenant Satisfaction Measures (TSMs) performance reports, which we share on our website every other month, to show how we’re performing.
We measure ourselves against the (TSMs), which are set by the Regulator of Social Housing, as a system for assessing how well social housing landlords, including ALMOs like us, in England are doing at providing good quality homes and services.
This data helps us to identify our areas of strength and weakness. It enables us to identify areas of service that need improvement and ensures we can allocate resources accordingly.
Tenant Satisfaction Measures (TSMs) – Year End 2025/2026 Results
84.2%
Satisfied with the service provided by Homes in Somerset as a landlord
Target 84%
84.6%
Satisfaction with repairs service from customers who have received a repair in the last 12 months, and report that they are satisfied
Target 81%
86.3%
Customers who have received a repair in the last 12 months and report that they are satisfied with the time taken to complete their most recent repair.
Target 80%
83.2%
Customers who report that they are satisfied that their home is well maintained
Target 80%
86.2%
who report that they are satisfied that their home is safe
Target 85%
73.5%
The satisfaction that the landlord listens to tenant views and acts upon them
Target 73%
82%
Customers who report that they are satisfied that their landlord keeps them informed about things that matter to them
Target 80%
87.5%
Agreement that the landlord treats tenants fairly and with respect
Target 85%
36.4%
Customers who report making a complaint in the last 12 months and are satisfied with their landlord’s approach to complaints handling
Target 41%
77.2%
Satisfied with how we keep communal areas clean and well-maintained
Target 75%
74.4%
Satisfaction that the landlord makes a positive contribution to neighbourhoods
Target 74%
61%
Satisfaction with the landlord’s approach to handling antisocial behaviour
Target 64%