Get Involved
Get involved and make a difference by joining one or more of our active groups, register your interest here and find out more.
We actively encourage customer involvement here at Homes in Somerset. There’s an opportunity to suit everyone, so why not join other customers in making a difference?
Involvement can take as much or as little of your time as you decide. By joining one of our Involved Customer Groups, you will help to shape our services now and for the future.
We have a number of different customer groups which you could become involved with including our Sedgemoor Tenants Assurance Committee, Service Improvement Panel, focus groups, Scrutiny Panel, and Making A Difference Panel.
Sedgemoor Tenants Assurance Committee (STAC)
STAC ensures that agreed service delivery standards to all tenants, shared owners and leaseholders is achieved and that Homes in Somerset meets the expectations and outcomes of the Consumer Regulatory standards.
Meet the Sedgemoor Tenants Assurance Committee
I am passionate about ensuring housing is fit to combat the effects of climate change and to achieve the net zero carbon emission targets. My experience in this area includes being trained by Al Gore as a Climate Reality Leader. “
I applied to become a member of STAC to be part of the link between Homes and Sedgemoor and its residents and help in any way he can in making things better, easier for tenants.”
“I applied to be a member of the STAC as I wanted to Continue being an involved tenant.”
“The reason for joining the group was to explore the issues that can impact tenants and to try to improve the services they receive through a robust assurance overview to ensure that the quality aims of HiS are being implemented.”
Having been a resident in council and HiS properties for over 25 years and communicated many times with services for repairs, I have experience of a tenant’s physical and emotional needs. I have felt very supported by the HiS team and feel I can offer many positive reflections on my dealings with the HiS team and the other groups.
Would you like to get involved?
Taking part gives you:
- A chance to have your say
- Influence the way we deliver our services
- Make a positive difference
- Learn new skills and meet new people
- We cover out of pocket expenses, provide you with lunch and/or refreshments and will even book you a taxi.
To get involved in any way, contact the Community Development & Engagement Team on 0800 585 360 or 01278 552 400, or email community.engagement@homesinsomerset.org.
Register your interest by filling out the form below:
Making a Difference
Are you part of a community group or project that helps to develop estates, improve the environment or benefits the community? You could be eligible for our Making a Difference (MaD) Fund, worth up to £500!
Service Improvement Panel (SIP)
The SIP Panel ensures that the oprinions and concerns of tenants are considered when we think about how to provide good customer care and service. This group actively discusses and tests our services to help us improve.
The Panel currently has 10 customers who form a friendly and welcoming group.
“The Service Improvement Panel have good meetings with great people. A very friendly group led by Sharon and Jade, great subjects to discuss, and interesting talks by HiS staff. I really enjoyed attending the meeting.”
Here to help
We have lots of opportunities for you to get involved and tell us about your experiences as a Homes In Sedgemoor Tenant this then helps us to make changes and improve our services.
We can help you to get involved with transport and offer a light lunch and refreshments at meetings and events.
Sharon, Community Enabler
We’re on hand to help you through the process of joining a group, and to listen to your views. We rely on our customers to help us get the best out of Homes in Somerset.
Our customers who are involved in HiS all find it hugely rewarding.
Jade, Community Enabler
You can register your interest today by completing the online form. Or if you’d like further information, please contact our Community Enabler Team on 0800 585 360.
Current Opportunities
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Neighbourhoods Services Group
If you are the kind of person who is passionate about where you live and have ideas about improving your neighbourhood, then let us know.
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Customer Led Scrutiny
Customer scrutiny allows a small group of customers to monitor and comment on the services that Homes in Somerset delivers. Scrutiny reviews and reports on how well we are doing and identifies any recommendations for improvement. It’s an independent check on the standard of service that HiS are providing to tenants, and recommendations give us clear and specific areas to act on and improve.
Sedgemoor Tenants Assurance Committee
The primary purpose of the committee is to ensure that agreed service delivery standards to all tenants, shared owners and leaseholders are being achieved and that Homes in Somerset meets the expectations and outcomes of the Consumer Regulatory Standards.
Service Improvement Panel
This panel discusses various aspects of customer services, property services, neighbourhood services, as well as reviewing policies and strategies. It’s a welcoming, informal group that engages in conversations about the services offered by Homes in Somerset.
Focus Groups
We collaborate with tenats to gather their perspectives and insights on various topics. Tenants play an essential role in shaping new strategies and services ensuring that we capture your opinions at an early stage.
Making a Difference Fund (MaD) Panel
The MaD fund awards grants of up to £500 that Sedgemoor Community Groups can apply for. This panel meets regularly to review and approve MaD fund applications and evaluations.
Empty Home Inspectors
This group works alongside colleagues through the voids process. Members visit empty homes that are being prepared to be relet and assess the works that have been completed. This is then fed back to managers.
Scrutiny Panel
The group will scrutinise specific services and areas and make recommendations for improvements.
