How to pay your rent

There are plenty of ways that you can pay your rent simply and easily. You can do this online or over the phone, and if you need support, we’re on hand to help.

Direct Debit

This is the quickest and safest way to pay your rent, as well as being a preferred method of payment. It allows us to take the payment directly from your bank every week on Friday or monthly between the 1st and the 28th. We do not offer direct debits on the following dates: 29th, 30th, or 31st.

We can set up the Direct Debit for you over the phone or we can send you a paper Direct Debit mandate form that can be filled out and returned to us. This gives you one less thing to worry about with the protection of the Direct Debit Guarantee.

Contact us to set up a direct debit, we are happy to help.

Online

To pay your rent online, you will need:

Your 13 – 14 long reference number Housing Rents begins with the number two, and Garage rents begin with the number three.

Your rechargeable works reference begins MM.

Internet banking and standing order

You can pay your rent directly from your bank account. Please note that the bank accounts changed in early 2026.

Payments for rent for property and/or garages should now be made to:

Rent Somerset Council

Sort code: 60-80-06

Account number: 70853673

Payments for revenues, including council tax, housing benefit overpayments or non-domestic rates, should now be made to:

R&B Somerset Council

Sort code: 60-80-06

Account number: 70853738

Please remember to include your relevant reference number with any payment so we can allocate it correctly.

The changes to bank accounts were designed to help customers easily identify what they have paid and ensure payments are processed accurately. Thank you for your understanding and support as we continue improving our services.

Debit or credit card

To improve security and allow us to answer your calls more efficiently, you are no longer able to call us to pay your rent or charges. However, you can still use our 24-hour automated payment system for paying your rent via debit or credit card, by calling 0800 585 360 and pressing option 1.

PayPoint Outlets

You can pay your rent with cash or debit card at any PayPoint in the UK, and many are open 24 hours a day.

Remember to take your rent payment barcode with you and depending on the outlet, there could be restrictions on maximum value of payment per transaction.

Please keep your receipt and do note this payment method can take 3-5 working days before the payment shows on your rent account.

Post Office

You can pay by cash, debit card or cheque, (payable to “Post Office Ltd”). 

Remember to take your rent payment barcode with you.

Please keep your receipt and do note this payment method can take 3-5 working days before the payment shows on your rent account.