Financial support for tenants struggling with energy bills

Our One Small Thing Campaign is working towards helping residents reduce their bills, save energy, and support the environment.

We appreciate that with energy prices increasing, some tenants might find themselves struggling, so we’ve put together a list of energy suppliers and organisations that can provide financial support, payment assistance and help with energy debt.

We are committed to reducing fuel poverty, and work together with organisations such as the Centre for Sustainable Energy, who can offer further advice on energy saving.

See below for a directory of suppliers and organisations that can offer financial help and energy support:

British Gas

– Help with energy payments and debt.

– British Gas Energy Trust may provide grants towards energy debt.

– Customer support: 0800 072 8625

– Pay As You Go emergency support: 0800 294 8604

Octopus Energy

– Octo Assist Fund and financial support for customers struggling with bills.

– Phone: 0808 164 1088

– Email: hello@octopus.energy

 EDF Energy

– Financial support and assistance with energy payments.

– Phone: 0333 200 5100

– Priority Services: 0800 269 450

E.ON Next

– Support with bills and payment difficulties.

– Phone: 0808 501 5200

– Email: hi@eonnext.com

OVO Energy

– Payment support, payment plans and potential financial assistance.

– Financial support: 0800 069 9831

– Pay As You Go support: 0330 175 9669

ScottishPower

– Hardship Fund for eligible customers with energy arrears.

– Hardship Fund: 0121 285 2595

– Customer services: 0345 270 0700

– Email: contactus@scottishpower.com 

Utilita

– Financial support and assistance with energy bills.

– Bill support: 03330 156 662

– General enquiries: 03303 337 442

– Emergency: 03452 068 999 

British Gas Energy Trust

The British Gas Energy Trust is an independent charity and can help households regardless of which energy supplier they use. It provides money and energy advice and may provide grants towards energy debt, subject to eligibility and available funding.

Citizens Advice

Residents can also receive free, independent advice if they are struggling with energy bills or debt.

– England: 0808 223 1133

– Wales: 0808 223 1133

– Scotland: 0808 196 8660

National Debtline: 0808 808 4000

StepChange: 0800 138 1111

These organisations can also help tenants understand what support they may be entitled to and how to deal with energy debt.

If you need specific support you can always contact us directly.