Income Team Celebrates Lowest Arrears ever Recorded

Homes in Somerset’s Income Team are celebrating some fantastic results for the end of the year, including the lowest ever recorded arrears.

Along with this, they have also hit many other achievements:

• Current tenant arrears are the lowest ever recorded at HiS – 0.56% vs 0.63% in 2024/25 (as highlighted below).
• Income Officers have supported 233 customers migrating to Universal Credit.
• Over £17k granted to over 60s to help keep warm over the winter (externally funded).
• Over £17k granted to customers experiencing financial hardship to support with energy costs, food, and furniture.
• Six evictions completed – four had already vacated, bringing 6 properties back into stock for allocation to those in real need of a home.
• Rechargeable repair costs – recovered over £30k in the last year.