Supporting customers in vulnerable situations

Thanks to our dedicated and professional staff who are trained in dealing with victims of domestic abuse, we can help customers who need urgent support.

Housing Officer Sian recently supported a customer to secure emergency accommodation in a refuge where she could have the opportunity to start bidding to have a tenancy in her own name.

While our customer hadn’t confided in family or friends about the abuse she was the victim of, Sian had kept in contact at least times a week, over 5 weeks to help her move out of the flat, move in with her friend, get support from her GP, and bid on new properties for herself.

Sian said: “It was important for me to ensure as a survivor of domestic abuse that she received the service that she should expect. It was vital for me to continue to support her by contacting other professionals on her behalf, as she said, without that support she would have likely returned to the relationship and the abuse. I wanted to ensure that she was fully supported to know that it wasn’t her only option to return to that relationship.”

The customer shared her gratitude to Sian: “Sian instantly listened, gave me reassurance and support… I wouldn’t have been strong enough not to go back without her.”

If you need help or information about a domestic abuse situation, you can find out more on our dedicated webpage – Domestic Abuse Support – Homes in Somerset