Due to essential maintenance, there may be disruptions to the My Account portal between 17:30 and 20:30 on 28 July 2026. We apologise for the inconvenience

Your safety and confidence in your home is our top priority. We are committed to maintaining high standards of compliance and building safety, ensuring your home remains secure, well-maintained and fit to live in.

The Housing Health and Safety Rating System (HHSRS) is a tool used to identify potential risks within a property and assess how they could affect your health and wellbeing. It helps us to understand both the type of hazard and how serious it may be, so we can decide what action is needed to reduce or remove the risk. There are 21 different hazards covered under HHSRS.

We’ve also provided information on our six key areas of compliance to help answer any questions and give you peace of mind about how we keep your home safe.

Hazard in your home?

If you think there may be a hazard in your home, please let us know as soon as possible.

Electrical safety

We are obliged to check your electrical installations, including plug sockets and light switches. These must be tested by a registered electrician. We’ve shared some safety information, including a socket calculator to ensure you don’t overload sockets.

Gas safety

We are required by law to check your gas for free on an annual basis. It’s crucial that if you believe you have a gas leak, you get in touch immediately. The information page below runs through the key gas safety information.

Lift safety

We ensure that lifts are regularly inspected, kept safe for use and regularly serviced to minimise the risk of accidents and injuries. You can read our Lifts Safety Policy on our website.

Asbestos safety

Landlords have both a legal and moral duty to be aware of asbestos in their properties and have plans in place to manage it.
In some cases, they should also take steps to remove it altogether. You can read our Asbestos Safety Policy on our website.

Fire safety

We will ensure that you have smoke and CO alarms installed, tested, and documented. Certified fire extinguishers and blankets provided. Common escape routes clearly signed and accessible.

Water safety

We manage the communal water systems, but there are some simple steps you can take at home to reduce your risk of Legionella.

Building safety

At Homes in Somerset, keeping our residents safe is at the heart of everything we do. Our approach to building safety is built on openness, accountability, and strong resident involvement. We recognise that residents are our most important partners in maintaining safe homes, and we are committed to giving everyone clear information, meaningful opportunities to be involved, and confidence in the safety of the buildings we manage.