Get Involved
Get involved and make a difference by joining one or more of our active groups, register your interest here and find out more.
At Homes in Somerset, we are passionate about hearing your voice.
Tenant engagement is about making sure the voices, experiences and priorities of our tenants help shape the services you receive. We want tenants to feel listened to, respected and able to influence decisions about your homes, neighbourhoods and the way our housing services are delivered.
This is not just good practice. The Regulator of Social Housing’s Transparency, Influence and Accountability Standard expects landlords to treat tenants fairly and with respect, take tenants’ views into account when making decisions about landlord services, provide clear and accessible information, support tenants to scrutinise performance, and make sure complaints are handled fairly, effectively and promptly.
Committed to being customer-driven, working with tenants in a meaningful way means we can better understand what matters most, improve the quality of our services, and make decisions that are informed by real experiences.
There are lots of ways to get involved and share your views, from completing surveys to joining one of our involved customer groups. To find an option that works for you, email community.engagement@homesinsomerset.org or complete our online form. By getting involved, you can help us build trust, strengthen accountability and improve outcomes for everyone living in our homes.
Here to help
Our friendly engagement team is here to help you find the right way to get involved, answer your questions and make sure your feedback reaches the people who can act on it.
Get Involved
Register your interest to join one of our active groups and have your say, input into strategic decisions, and help shape our communities.
Strategic Tenant Committee recruitment
We have an exciting opportunity for tenants to join our new Strategic Tenant Committee.
As a Strategic Tenant Committee member, you’ll attend at least six meetings a year and you’ll be given training to fulfil the role. You’ll also receive an annual payment of £2,750.
This is a great opportunity to contribute to the oversight of housing services, including Customer Standards such as safety and quality.
For more information, and to apply, visit the Vacancy section of our website.
You said, we did …
We are always learning, and we do that by listening to our tenants. Through our tenant engagement groups and feedback from complaints, Tenant Satisfaction Measures, and surveys, we continue to strive to improve our services based on what tenants need.
Tenant-led Scrutiny
Tenant-led scrutiny allows you to monitor and comment on the services that we deliver.
Scrutiny reviews and reports on how well we are doing and identifies any recommendations for improvement.
It’s an independent check on the standard of service that we are providing to tenants, and recommendations give us clear and specific areas to act on and improve.
