At Homes in Somerset, we know that inviting someone into your home for a safety check isn’t always straightforward. Health conditions, caring responsibilities, anxiety, mobility issues, work commitments and other personal circumstances can sometimes make it difficult to keep appointments.
That’s why our teams take a flexible and person-centred approach to supporting tenants.
Recently, our compliance team worked with a tenant who had missed several appointments for an electrical safety check. Rather than immediately escalating the matter, we took time to understand the barriers they were facing. By working with the tenant, adapting appointment times and providing additional support and reassurance, we were able to arrange a visit that suited their circumstances.
The visit was successfully completed, ensuring the home’s electrical installation was safe and up to date. More importantly, the tenant felt listened to, supported and involved throughout the process.
This approach reflects how we work every day. Whether it’s offering flexible appointment times, working with support workers and family members, making welfare checks, or providing clear information about why safety checks are important, our focus is always on keeping tenants safe while treating people with understanding and respect.
Property safety checks, including gas, electrical, water and fire, play a vital role in protecting tenants and their homes. By working together, we can ensure these essential checks are carried out while providing the right support for those who need it.
Tenant safety is not just about compliance – it’s about people. Every successful visit helps us make homes safer, reduce risks and provide reassurance that tenants are living in homes that are well maintained and cared for.